Shipping policy

Thank you for shopping with Tozzani. Here’s what to expect once you place an order.

Processing Time

Orders are processed and dispatched within 1-2 business days of payment. Orders placed on weekends or public holidays are processed the next business day. You’ll receive a confirmation email when your order is placed and a second email with tracking details once it ships.

Delivery Time

Once dispatched, orders typically arrive within 7-12 business days, depending on your location. In total, expect your order to arrive roughly 8-14 business days after you place it.

These are estimates, not guarantees. Delivery can be affected by customs processing, carrier delays, weather, or peak seasons such as the holidays.

Shipping Rates

Shipping costs are shown at checkout before you pay.

Where We Ship

We ship to most countries worldwide. If we can’t deliver to your location, you’ll be told at checkout.

Tracking Your Order

Every order includes a tracking number sent to the email address you provided at checkout. Tracking may take 2-5 days to show updates after dispatch, as the carrier needs time to scan your parcel into their system.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees, depending on your country’s regulations. These charges are set by your local customs authority and are the responsibility of the customer, unless they were collected at checkout. We have no control over these charges and can’t predict their amount.

Incorrect Addresses

Please double-check your shipping address before completing your order. We aren’t responsible for orders delivered to an incorrect address provided at checkout. If you spot a mistake, contact us as soon as possible at shoptozzani@gmail.com. We can only change the address if the order hasn’t yet been dispatched.

Delayed, Lost, or Damaged Orders

If your order hasn’t arrived within [15] business days of dispatch, please contact us at shoprelvoco@gmail.com with your order number, and we’ll investigate with the carrier. If your order arrives damaged or incorrect, email us within [7] days of delivery with your order number and photos of the item and packaging, and we’ll work with you on a replacement or refund. See our Refund Policy for full details.

Multiple Items

Items in the same order may ship separately and arrive on different dates, sometimes from different locations. You’ll receive tracking details for each shipment.